Highly specialized and demanding work which involves receiving, prioritizing, and dispatching all calls for service for the City of Page. Work is often fast paced and stressful requiring the ability to multi-task, think clearly, and act promptly under pressure. Public contact is germane to the position and requires great tact and discretion. Responsible for receiving and accurately dispatching in a timely manner the appropriate law enforcement, fire and EMS units to all 9-1-1 calls. Answers radio traffic generated by numerous agencies. Performs a variety of computer work including computer aided dispatch and state and national entries and searches. Job requires working rotating shifts including days, swings, midnights, weekends and holidays.
Works under the immediate supervision of the Communications Manager and moderate supervision of the Police Captain.
This position is FLSA non-exempt.
DAYS/HOURS OF EMPLOYMENT:
Scheduled to work rotating shifts including days, swings, midnights, weekends, holidays and any special shift required. May be required to change days off for special events.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Handles a high volume of public contact necessitating good customer service skills.
- Communicates with a wide variety of citizens in various emotional states.
- Handles routine calls to the Page Police Department.Answers 9-1-1 calls, including cell phone calls, from Page, Southern Utah, Northern Arizona, Navajo Reservation, Lake Powell and surrounding areas.
- Determines jurisdiction and accurately dispatches in a timely manner to the appropriate law enforcement, fire and/or EMS units.
- Answers and documents the Silent Witness line.
- Receives and dispatches a variety of alarm calls including robbery, burglary, intrusion, fire, search and rescue, and EMS.
- Receives all animal control calls.
- Answers calls from the hearing and speech impaired by operating a telephonic device for the deaf (TDD).
- Answers radio traffic generated by Page Police Department, Page Fire Department, Page Community Resource Officer, Page School Resource Officer and Page Public Works.
- Communicates by radio with the Arizona Department of Public Safety, Utah Highway Patrol, Coconino County Sheriff's Office, National Park Service, Navajo Police Department and numerous other public service, law enforcement and EMS agencies.
- Enters, modifies, confirms, clears and retrieves data from the ACIC/NCIC criminal justice terminal.
- Maintains a log of all officer traffic, radio traffic, telephone calls and window traffic by entering the information into a computer aided system (CAD).
- Retrieves information as needed for officers, administrators, other agencies, courts, lawyers, etc. from the CAD system.
- Enters all warnings, citations and dispositions.
- Enters all dog tag information.
- Answers Fire/EMS calls outside of our service area and transfers calls to the agency with jurisdiction.
- Trains new dispatchers.
- Performs Notary services.
- Participates in Serving our Seniors (SOS) Program for the elderly.
- Monitors all doors to control access to the Police Department.
- Monitors water treatment plant after hours.
- Answers after hour calls for Public Works and contacts the on-call employee.
- Works closely with social services agencies that provide resources within the community.
- Answers after hour calls and contacts counselors for Community Behavioral Health Services (CBHS).
- Answers after hour calls and contacts advocates for Another Way, a domestic violence program.
- Answers after hour calls and contacts workers for the Department of Economic Security (DES) and CPS.
- Answers after hour calls and contacts officers for Adult and Juvenile Probation.
- Answers transient's calls for help.
- Handles requests for lost and found property.
- Participates in community education programs.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
- Graduation from a high school or GED equivalent.
- One to three (1-3) years of previous clerical experience in positions involving public contact with some prior work exposure to law enforcement and public safety functions preferred or any equivalent combination of related education and experience.
Necessary Knowledge, Skills and Abilities:
- Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures.
- Demonstrated typing skills to meet the demands of the job.
- Prefer 35 words per minute.
- Ability to effectively deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations.
- Must be able to quickly and retain information learned.
- Must maintain knowledge of jurisdiction to facilitate dispatching out of town calls.
- Must learn and strictly adhere to department procedures.
- Ability to multi-task.
- No felony convictions.
- No illegal drug usage per Arizona POST.
- Must be at least 19 years of age.
- Required to obtain and maintain ACIC/NCIC Level A terminal operator certification within six (6) months of employment.
- Must be able to maintain strict confidentiality in all police matters.
TOOLS AND EQUIPMENT USED
Communications console, including computer-aided systems; personal computer including word processing software; E-911 system; ACIC/NCIC computer; copy machine; fax machine; Motorola radio; TDD.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to sit and talk or hear.
- The employee is occasionally required to walk.
- The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Excellent hearing and the ability to speak clearly.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works in moderately congested conditions in the dispatch area of the police department.
- Will be required to travel for meetings, training, and other related situations.
All applicants will go through the same hiring process. See our Career Opportunities page for detailed information about employment with Page Police Department, or click on one of the links below to quickly access testing and application information: